SHIP outside of California

Off-Campus Referrals for Students with SHIP

Finding a provider OUT-OF-STATE (within the U.S.)

Instructions for Students Residing out-of-state (within the U.S.) 

1. Do you have your UC Irvine/Wellfleet Insurance Card downloaded on your phone?

• Please note that your UC Irvine/Wellfleet insurance is Cigna PPO.
• From your mobile device, computer or tablet: Go to https://wellfleetstudent.com/mobile-app/ to register and view your electronic insurance card

2. Find therapy referrals:

• Set up an account with Welltrack Connect: https://uci.welltrack-connect.com/
• Please note you will have to create a login with an email address to access the full functionality of the directory.
• Once logged in to Welltrack Connect and you’re on the search results page, set the drop-down menu “Insurance” to “Cigna” and make sure to select “APPLY” at the top right of the drop-down menu to accurately filter results.
• This will refine the results to only show you those therapists that are in-network with your UC Irvine/Wellfleet plan, which is a Cigna PPO plan outside of CA.

3. Contact therapists directly via WELLTRACK CONNECT:

The following is a script you can use as a guide when you message a therapist or if you choose to leave a voicemail with a therapist:

Hi, my name is _______.

I would like to start therapy with you to work on ______.

I am a university student and have Cigna PPO insurance (your UC Irvine SHIP insurance).

I am available ______ (Days/Times of day).

My phone number is _______[repeat number twice if leaving a voicemail] and

I will be awaiting your call back within the week.

4. When the therapists call you back, you want to verify:

• They still accept Cigna PPO IN-NETWORK (if they speak of a ‘superbill’ or being ‘out-of-network’ this will cost money).
• When you schedule an appointment, obtain their address – including fax number if they have one.

5. Once you have an appointment scheduled, you need to contact the UCI Student Health Center (SHC) Insurance Office to request a referral (also known as an authorization) to the provider or group practice you’ve selected.

Students must log into their My Student Chart and then follow these instructions:

• Select “Messages” on the left sidebar > select “New Message” > select “SHC – Insurance Department: Referral Request and Other General Inquires” > select “SHC – Referral Request”. Once the fields are populated click “Submit.”
• You will need to provide them with the name, address, phone number, and fax number (if they have one) of the therapist you are going to see. The Insurance Office will then send a referral to the therapist on your behalf. 

**Please note Authorization/Referral must be obtained in order for your mental health services to be covered with a $0 co-pay**

6. During your first appointment expect there to be some intake paperwork

(or the therapist may send it to you ahead of time).

Additional Information:

• There is NO co-pay for individual therapy with UC Irvine SHIP for the current school year.
• Please make sure your voicemail box is set up and you’re able to retrieve messages.
• Email communication is not confidential. Making a phone call or using encrypted email via Welltrack Connect is a better way to protect your confidentiality.
• Another option for finding a therapist is by visiting the Wellfleet app https://youtu.be/4vf99IcPCtw